Get user or pdf manual for your Dell PowerConnect 6248.
I have a pair of 6224 switches stacked. A power loss rendered member 1 (master) unresponsive. Member 2 took on role of master and booted fine. Member 1 has Master light on as well as Power and Fan but no port lights at all. I replaced both switches and now trying to get these working again.
Through a combination of power cycling and removing trunk cables I have been able to get member 1 responsive and reset to factory default. NOW member 2 is exhibiting the exact symptoms. I have tried everything I know to do but cannot get ANY console activity. The Power and Fan lights flicker after power cycling like there is activity but nothing on console and no lights on any ports if I plug in. I have searched high and low for documentation on how to use the front panel reset button to reset the switch.
I CANNOT FIND ANYTHING WHATSOEVER! I have tried holding it down for 20 seconds on power on as well as doing the same with power already on. Currently, the trunk card for xg1/2 is removed from both switches. Hi Mark, The button shouldn’t need to be held in, it should just need to be pressed. It does a reload on the switch, it does not reset to factory defaults, so if there is an issue that might not resolve it.
On member 2 is there anything connected aside from power and the console cable? You could try and reset with the boot menu, maybe it will still take commands even if there is no output. Connect power to both switches.
When the one that works shows the option to press 2 for the boot menu, hit it on the other switch. Then arrow down 9 times to option 10. When I press the reset button it does not reload.
The only thing visible is it turns the Fan and Power lights off while it is being pressed. This is the case on the unresponsive switch AND the working switch. I have tried this with and without trunk cables and trunk card installed/uninstalled with no change. I have swapped the trunk cards and cables as well to see if the problem follows the cables or cards but no change there either. There is nothing else attached.
I am running code 3.3.7.3. When setting stack members on the working switch, it never detects member 2.
When I run a show switch the management status is Unassigned I tried to reset with the boot menu as requested but no dice. Any other ideas? Still no luck. Unit is out of warranty: Management Standby Preconfig Plugged-in Switch Code SW Status Status Model ID Model ID Status Version - - - - - - - 1 Mgmt Sw PCT6224 PCT6224 OK 3.3.11.2 2 Unassigned PCT6224 Not Present 0.0.0.0 It would seem that there would be some info in relation to the fan and power lights flickering and the master light solid. This never changes regardless nor does the console register any activity.
Looks like I am going to have to declare it dead unless someone has any other ideas. Mark, I noticed that you have at least two firmware versions on different members. You may consider taking all of the stack configuration from the switches and make them stand-alones (also removing the preconfigured and unassigned), then upgrade them all to 3.3.11.2, or the latest firmware, but make sure they are all the same. Most newer switches today will not allow different fw versions in a stack or will auto-update the versions to match the master. Once they all match, then restack them.
On a side note, it sounded as though you may have been attempting to console into a stacked member. Often a member will not allow a console connection which is set aside for the master only. Hope this was helpful.
Hi, I've checked the PowerConnect 62XX documentation and it looks like you can restore configuration to factory defaults either through the Boot Menu (option 10) or through the management web interface (Systems - File Management - Copy Files -Â Restore Configuration Factory Defaults). Are the two functionalities equivalent or is there any difference between them? If so, which one is preferred? Will that erase everything? I'm looking into the better way to completely nuke everything (switch config, keys, certificates, stack config, etc.) on a PowerConnect 6248.